Return & Refund Policy

At Upahar India, we carefully check and pack every order before dispatch. We want you to receive your gift in perfect condition.

Our return and replacement policy is therefore limited to cases where the product is damaged, defective, incorrect, or has a manufacturing/printing issue.

1. When Can You Request a Return or Replacement?

We accept return/replacement requests only in the following situations:

  • The product was damaged during transit.

  • The product received is defective or has a manufacturing defect.

  • You received a wrong product that does not match your order.

  • A personalized/customized product has been made incorrectly due to an error on our part.

  • Any item is missing from your order.

Requests must be reported within 48 hours of delivery.

2. Inspection & Approval of Returns

Submitting a return, replacement, or refund request does not automatically guarantee approval.

If Upahar India approves a return request, the product must be sent back to us as instructed. Once the returned product is received, our team will inspect the product and the circumstances of the claim.

The final decision regarding eligibility for a replacement or refund will be made after the returned product has been inspected.

During inspection, we may check:

  • Whether the reported damage or defect is genuine

  • Whether the product matches the original order

  • Whether the product has been used, altered, damaged, or tampered with after delivery

  • The condition of the original packaging

  • Whether the issue is covered under this policy

  • Any photographs, videos, or other evidence provided by the customer

If the returned product does not meet the requirements of this policy, the refund or replacement request may be rejected.

3. Refund Approval

A refund will be processed only after:

  1. The return request has been reviewed and approved;

  2. The product has been received by Upahar India, where a return is required; and

  3. The product has successfully passed our inspection.

If the inspection confirms that the product qualifies under this policy, Upahar India may provide a replacement, repair, partial refund, or full refund, depending on the nature of the issue and availability of the product.

Approval of a return request does not by itself constitute approval of a refund.

4. When Refund or Replacement May Be Rejected

A refund or replacement may be rejected if:

  • The product is found to be used or damaged after delivery.

  • The reported defect or damage cannot be verified.

  • The product was damaged due to misuse, negligence, improper handling, water, heat, accident, or unauthorized modification.

  • The product returned is different from the product originally shipped.

  • The product is missing parts, accessories, packaging, or components where these are required for verification.

  • The return request falls outside the applicable time period.

  • The claim is found to be false, fraudulent, abusive, or inconsistent with the evidence provided.

  • The product is personalized/customized and the issue is not due to an error by Upahar India.

  • The product does not qualify under this Returns & Refund Policy.

5. Change of Mind

We do not accept returns, replacements, or refunds simply because:

  • You changed your mind.

  • You no longer want the product.

  • You don't like the product after receiving it.

  • You ordered the product by mistake.

  • The product is not what you personally expected, despite matching the listing/order.

Change of mind is not considered a valid reason for return, replacement, or refund.

6. Personalized & Customized Products

Personalized and customized products are made specifically for the customer and therefore cannot be returned or exchanged due to a change of mind.

However, if the product has been incorrectly personalized due to an error by Upahar India, or is damaged/defective, the customer may contact us within 48 hours of delivery.

7. Unboxing Video

Customers are strongly advised to record a continuous unboxing video showing the package from the time it is opened.

The video should clearly show:

  • Outer packaging

  • Shipping label

  • Condition of the package

  • Product inside the package

  • Reported damage or defect

An unboxing video may be required for verification of transit-damage claims.

8. Company Rights

Upahar India reserves the right to review, investigate, approve, reject, or cancel a return, replacement, or refund request where the request does not meet the conditions of this policy or where the claim cannot be reasonably verified.

We may also request additional photographs, videos, information, or evidence before making a final decision.

Any refund or replacement remains subject to successful verification and inspection and the applicable terms of this policy.

9. Refund Processing

Once a refund has been approved after inspection, it will generally be processed to the original payment method.

The time taken for the amount to reflect in the customer's account may depend on the payment gateway, bank, or financial institution.

Shipping charges, COD charges, customization charges, and other applicable fees may be non-refundable unless the applicable issue was caused by Upahar India.

10. Unauthorized Returns

Please do not send any product back without receiving instructions or approval from Upahar India.

Products returned without prior approval may not be accepted, and the customer may be responsible for the associated shipping costs.

11. Policy Updates

Upahar India reserves the right to update, modify, or revise this Returns & Refund Policy from time to time. The latest version published on this page will apply to applicable orders, subject to applicable law.